Managed IT Services: Why Prevention is Better than Cure

Managed IT Services: Why Prevention is Better than Cure

There is a saying that goes, ‘Prevention is better than cure’. This saying is particularly apt when one weighs up the advantages of Managed IT Services, vs. Reactive IT Services.

“What is the difference between the two?” you may be wondering. At the end of the day, the one will leave you biting your nails, hoping the IT specialists will be able to sort out your critical network issue, and the other will leave you content, knowing that all computer aspects within your business are in safe hands. Which outcome would you prefer? Read on!

‘Damage Control’ means ‘Out of Control’

Reactive IT Services quite literally refers to ‘damage control’. This is when you only call an IT specialist in when there’s a problem. For instance, if your server, desktops or other critical networking devices fail, you’re scrambling to find the number of someone who has the expertise to come and sort out your IT problem. Not only does this disrupt employees’ workflow, your client service could be hampered and unnecessary downtime translates to potential reduction in income.

Managed Support: the Key to Success

Managed IT Support is a proactive approach to IT support … one based on preventing problems rather than continually fixing them. It’s like taking your car in for its scheduled services, rather than ignoring that warning light and then having scraping brakes and unsafe shock absorbers to contend with.

A well-maintained, proactively serviced computer network will always run better. With proactive network monitoring, patch management and desktop optimisation performed by your IT Support Team on a regular basis, you will notice a huge difference in operations. Managed Support also ensures that you are able to focus on the running of your business, rather than the technology that runs your business, giving you peace of mind, 24/7, 365 days a year.

Choosing a  Managed IT Support Partner

Select a Managed IT Services Provide that offers a flat-fee billing model. This ensures cost-effective access to all enterprise-level support you may require. RMD Technology, for instance, manages all your vendor relationships, takes care of issues such as sluggish internet speeds, internet outages, printer repairs, website issues … you name it, RMD Technology takes care of it.

Would you like a FREE network evaluation by our expert technicians? We would be happy to assess your IT infrastructure and identify any performance bottlenecks in your system. Once we have assessed your network, you will receive a detailed report with our findings, as well as suggestions for optimising your system. If you would like this valuable input, please drop us a line or give us a call. We would be very happy to be of service. Contact Russell Davis at RMD Technologies on 082 716 9203, or e-mail russell@rmdtechnology.co.za.